• 12-Apr-2021 to Until Filled (CST)
  • All facilities
  • Peoria, IL, USA
  • Salary
  • Full-Time

As you meet eligibility, an SC2 employee can receive benefits that can include Medical, Dental, Vision, Life, ESOP with a yearly bonus plus you will be able to accumulate personal time with every week of perfect attendance!!

IT Support Analyst

The IT support analyst is responsible for providing outstanding support of computer systems and networking infrastructure. The role will provide technical support directly to employees, performing on-the-spot diagnostic evaluations, discovering efficiency gains, and standardizing all routine tasks. The role will work in conjunction with IT staff members to support business partners, to ensure that all operational activities exceed the service level offerings along with business goals and objectives set for the enterprise. He/she will take help desk calls and assist in network administration and security including but not limited to; web content filtering, mobile device management, and port filtering. The role will also assist IT members with Active Directory Users & Computers, Group Policy Management, O365 administration, VoIP endpoint troubleshooting, and Exchange Management. The person will identify, prioritize, and resolve critical infrastructure and security related issues that impact business operations across more than 15 different sites.

Key Responsibilities

Primary responsibility for day-to-day operations for the IT Help Desk, including prioritization and troubleshooting of end user support calls, root-cause analysis, and issue resolution. Ensure service delivery and customer satisfaction exceed published service level agreements, and report key performance indicators to report to the management team.

Deploys new personal computers, printers, and other hardware. Schedules and installs software upgrades for staff and public access computers; coordinates security updates and security software on personal computers. Configures and tests new or updated computer applications and hardware, tests software for compatibility with internal SC2 systems.

Provide end user support across all VMware machines and physical machines, maintain up-to-date hardware/software on all end user machines and network hardware, according to update schedule.

Provide full life cycle support of data center operations of servers, storages, and other related equipment.

Create and maintain all standard work instructions as it relates to end user computing, data center functions, and network configurations and mappings.

Monitor, in conjunction with applicable service providers, all critical production processes and technologies that have high visibility and impact on business operations.

Maintain company standards and assist with inventory management for both software, and hardware. Maintain license counts and compliance for all tools including ERP and associated applications.

Soft Skills

Ability to work efficiently under fast paced work environment while managing multiple priorities.

Strong logical & analytical skills

Able to find root causes of problems & quickly implement efficient solutions.

Able to properly prioritize user requests according to urgency.

Excellent verbal and written communication skills

Ability to learn new technical and business concepts very quickly.

Technical Skills

Computer Hardware Knowledge of hardware and software, networking concepts and configurations, Windows Server Operating Systems, personal computers, laptops, printers (laser, inkjet, and barcode), and cabling systems.

Computer Software Knowledge of Microsoft Office products, Access, InfoPath, MS Active Directory, Adobe Acrobat Professional, Flash, Shockwave, Java, Remark, Crystal Reports and related departmental software and programs.

Demonstrated experience in the following networking concepts:

o Directory Services (e.g. Windows 2000+ AD, LDAP, O365)

o Systems (e.g.AS/400, Windows, MS Exchange, VMware)

o Internet Protocols (e.g. DNS, HTTP, SMTP, SSL)

o Experience with different network types (i.e. LAN, WAN, VPN) and Cisco switch configuration

Working knowledge of storage arrays and server configuration using VMware

ERP system knowledge a plus

Education Requirements

BS in Computer Science, Management Information Systems or related field strongly preferred.

Associate (CCDA/CCNA), CompTIA (A+ and/or Network+), or Microsoft Network Administrator/Engineer (MCNA or MCSE) or a Microsoft Professional (MCP) is preferred. Certifications in Microsoft, VMWare, and Cisco a strong plus

ADDITIONAL REQUIREMENTS Requires an acceptable general background check to include a local and state criminal history check,

an acceptable sex offender registry check and a valid driver's license with an acceptable driving record. PHYSICAL REQUIREMENTS

Requires the ability to exert light physical effort in sedentary to light work.

Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10

pounds). May occasionally involve heavier objects and materials (up to 40 pounds).

Tasks may involve extended periods of time at keyboard or workstation.


Some tasks require the ability to perceive and discriminate sounds and visual cues or signals.

Some tasks require the ability to communicate orally.


Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, confined spaces, machinery, vibrations, electric currents, or traffic hazards.


4 to 5 years of hand-on experience in fast-paced environment


SC2, Supply Chain Services and Solutions is an 100% employee-owned 3rd Party Logistics company located in Peoria, IL. We represent a promise to deliver high quality, on time, cost-effective supply-chain solutions' offering customized services from a team that is committed to excellence.

Today, our thousands of dedicated employee-owners at our 15 facilities have a personal stake in SC2's success as our customer's satisfaction. We combine efforts to achieve the growth, expansion, and diversification necessary to define our future.

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